Absolutely. When gently heated, the plush provides soothing warmth and light pressure, helping relax muscles and ease discomfort.

The plush comes with a removable weighted pouch, and you remove the pouch before cleaning the outer plush.

The plush has a removable pouch inside.

To warm: Unzip, remove the pouch, and heat gently in the microwave.

To cool: Place the pouch in the fridge (or briefly in the freezer) for a refreshing chill.

Important: Never place the full plush in the microwave or fridge.

It’s recommended for ages 3+ due to the weight.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ploomplushy.com. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ploomplushy.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ploomplushy.com.

At Ploom, we’re committed to getting your clothing to you as quickly and smoothly as possible because comfort and style shouldn’t have to wait. Please review our shipping policy below to understand how your order is processed and delivered.

Order Processing

• Orders are typically processed within 1–3 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Options & Delivery Estimates

We offer the following delivery options at checkout:

• Standard Shipping: Estimated delivery within 5–10 business days

• Expedited Shipping: Estimated delivery within 2–5 business days

• International Shipping: Delivery varies by location and may take 7–21 business days

Please note: Shipping times are estimates and may be affected by external factors such as weather, customs clearance, or courier delays.

Shipping Fees

Shipping fees are calculated at checkout based on your location, order size, and shipping method.
We also offer free shipping promotions from time to time—check our site or subscribe to our emails for updates.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

International Orders 🌍

Yes, we ship internationally! Please be aware:

• Delivery times vary by destination.

• Customs duties, taxes, or import fees are the responsibility of the recipient.

Missing or Delayed Shipments

If your package hasn't arrived within the estimated timeframe, please email us at support@ploomplushy.com. with your order number. We’ll investigate and do everything we can to help.

Address Accuracy

Please double-check your shipping address before completing your purchase.
Ploom is not responsible for delays or lost packages due to incorrect or incomplete address information.
If a package is returned to us, the customer will be responsible for any additional shipping charges.

Need Help?

If you have questions about shipping or need support with an order, our friendly team is here to help:
📧 support@ploomplushy.com.